TIAMA - msc & sgcc: Business metrics that matter – the Tiama IQ Track

2014-08-20 | Inspection

In the move towards ‘perfect’ performance, today’s glassmakers need to take into consideration a series of business metrics that are continuously evolving. In this article, Tiama presents us with an aspect that is often not considered – the client’s perspective – and how to deal with this situation with its new dynamic tool.

TIAMA - msc & sgcc: Business metrics that matter – the Tiama IQ Track
In the long journey towards optimum performance, business metrics in the glass industry have been continuously evolving. How effective can such metrics be, when management is about to take decisions that matter? Effective business metrics must reflect a more balanced view of performance. One such metric that is all too often forgotten is the client’s perspective.
Today’s advances in web techno-logy give business metrics added relevance and usefulness: web based monitoring tools make metrics accessible in real-time mode, at any time of the day and anywhere over smartphones, tablets or laptops. However, for metrics to be effective, they must help create what we define as “decision ease and focus” for management.
Unlike the older days where metrics reflected a snapshot or static view of major events, today’s metrics show performance dynamically, more like a movie of what’s happening. Modern metrics are also about information, not data. They are compressed and 100 per cent visualized through simple and intuitive graphics, text playing a minor, add-on role. The dynamic attribute of metrics is very important i.e. “real-time” quality, as it facilitates timely decisions, and more importantly, the creation and implementation short-term strategies, which are, today, considered  as prime drivers behind financial performance and value growth.

A new dynamic tool
One dynamic tool for monitoring a glass company’s performance is the platform by TIAMA, the industry leader for qu...


Article taken from Glass Machinery Plants & Accessories bi-monthly magazine (6 issues per year)
Year: 2014 number: 4
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